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FAQs

Find the answers to the most frequently asked questions on products, orders, shipping times, payment methods, and more. For any other request relating to the Online Shop benetton.com, you can contact our Customer Care.

WHICH PRODUCTS CAN I FIND ON THE ONLINE SHOP?

On benetton.com you can find an extensive selection of products from our women, men and kids catalogues, as well as special collections and online exclusives. There are new items coming in all the time, so be sure to visit us often!

WHERE CAN I FIND DETAILED INFORMATION ON ITEMS AND SIZES?

For each product, you will find a detailed description of the style and materials, as well as wash and care information.
You will also find a link to our Size Guide, in order to check the conversion of the Italian size to your local size system.

HOW CAN I CHECK THE STATUS OF MY ORDER?

We will send you an email with the tracking number for your order once the package has been shipped. You can use the tracking number on the carrier's website to check for delivery updates.
Registered customers can also follow their order from their account: just log in and go to the 'Orders' page, where you will find all information regarding your online purchases.

CAN I MODIFY OR DELETE AN ORDER?

Once the order has been placed, it is no longer possible to modify or delete it. However, you can return any items for a full refund after delivery.
If you notice you have made a mistake in the shipping address or any other delivery-related information, please contact our Customer Care as soon as possible.

HOW DO I PLACE AN ORDER ONLINE?

It's easy: add the products you wish to buy to your shopping bag (either from the product page or from your Wishlist).
During checkout, you will be able to check and modify the items you are purchasing if you change your mind. The contents of your Shopping Bag and your order total will always be clearly visible.
After entering your shipping address and choosing the payment method, you will be asked to complete your order by clicking on 'Purchase now'. We will immediately send you an email with a recap of your purchase. Registered users will also be able to check their order details in their account.

DO I HAVE TO REGISTER TO PLACE AN ORDER?

You don't need to register to complete your purchase: we will only ask you for an email (to send you order updates) and a valid shipping address.
Registering speeds up checkout by allowing you to save your shipping addresses, plus you will be able to check your order details and delivery updates on benetton.com. You will also receive our exclusive news and special promotions - so why not register now!

WHICH PAYMENT METHODS DO YOU ACCEPT?

We offer various payment methods to meet your needs: you can find the complete list on the Payments information page.

ARE ALL TAXES AND DELIVERY FEES ALREADY INCLUDED IN MY ORDER TOTAL?

Yes, the prices you see on the website and your order total already include taxes.

WHAT IS A 'PROMOTIONAL CODE'?

Promotional Codes are special discounts we sometimes send out through our Newsletters. All the conditions of use for the discount will be included in the Newsletter.
To take advantage of the Promotional Code on benetton.com, all you have to do is enter the code in your shopping bag before completing the purchase. The discount will be immediately calculated and displayed.

WHY WAS MY PAYMENT REFUSED?
There are various possible reasons: We suggest you check that the card or payment method associated with your account have not expired. Please also check that you've entered the numbers and data correctly, including the expiry date and CVV.
If you continue to experience this issue, we suggest you change your payment method and contact your bank for further information.
WHERE DOES YOUR ONLINE SHOP SHIP TO?

See is the list of Countries we ship to.
Remember to select the Country where you want your order delivered: the items in your shopping bag and Wishlist will no longer be available if you change Country while shopping.

WHEN WILL I RECEIVE MY ORDER?

You can choose between different shipping methods at checkout, according to the delivery Country: see all the available options in the Shipping page.
If you choose payment through Wire Transfer, please consider that shipping times start from the day in which the payment is received by our bank (this can be up to 3 days after you send the wire transfer).

WHAT HAPPENS IF NO-ONE IS AVAILABLE AT DELIVERY?

As the courier will request a signature, it's important to choose an address where you or someone else will be available during office hours (for example at a concierge or office address).
If no-one is available to receive the order, the courier will leave a note with a contact number. If you need any help organising the delivery, please don't hesitate to contact our Customer Care.

HOW CAN I CHECK THE STATUS OF MY ORDER?

We will send you an email with the tracking number for your order once the package has been shipped. You can use the tracking number on the carrier's website to check for delivery updates.
Registered customers can also follow their order from their account: just log in and go to the 'Orders' page, where you will find all information regarding your online purchases.

HOW DO I REQUEST A RETURN?

You have 14 days to request a return if you prefer not to keep the items you've purchased, whatever the reason. Requesting a return is simple and always free: you will find all information printed inside your order box, and also on this page: Easy and free returns.

WHEN AND HOW WILL I RECEIVE MY REFUND?

All returned items will be refunded through the payment method you chose for your order. The refund will correspond to the final price you paid for the item.
We are committed to ensuring your refund is processed as quickly as possible. Once the products arrive at our warehouse, we will take up to a maximum of 5 working days to check that all return conditions have been met. Accepted returns will be refunded shortly after. We will keep you updated throughout this process by email.
Please consider the time necessary for the credit to show on your account may vary according to banking procedures and to the payment method you chose.

WILL I RECEIVE A REFUND FOR ANY DUTIES AND IMPORT FEES I PAID AT DELIVERY?

We cannot refund any extra duties or import taxes you local Customs office may have requested at delivery. Please consider these fees are not requested nor collected by benetton.com.
We suggest you contact your local authorities or the carrier for further information before you ship your return.

CAN I RETURN AN ITEM I PURCHASED ONLINE IN ONE OF YOUR STORES?

We're sorry, but returns for orders placed online cannot be delivered to our physical stores. Remember the online return procedure is really quick, and totally free: read more in our Easy and free returns section.

WHY SHOULD I REGISTER TO BENETTON.COM?

By creating an account, you gain access to:
- quicker checkout
- easy order tracking directly from benetton.com
- saving your shipping addresses and personal details for future purchases
- exclusive promotions, news and latest arrivals (if you choose to subscribe to our Newsletter during sign up)

Click on the account icon at the top right of the web site, select "Register" and complete the form. You will have immediate access to all the advantages of your new account.

I'VE FORGOTTEN MY PASSWORD!

Click on 'Forgotten your password?' and enter the email address you registered with. We will send you a link for choosing a new password.

WHERE ARE YOUR STORES LOCATED?

Finding the store nearest you is easy: go to our store locator, select your Country and your city to narrow your search.

I WOULD LIKE TO WORK FOR YOUR COMPANY. DO YOU HAVE VACANT POSITIONS?

If you'd like to work with us please visit this page: www.benettongroup.com/work-with-us. You can check the current openings, or even spontaneously send us your application.
Many of our stores are operated by independent retailers, which is why we advise directly contacting the store in your city and asking the manager if there are open positions. Don't forget to bring along your resume!

I WOULD LIKE TO OPEN A UNITED COLORS OF BENETTON STORE IN MY CITY. HOW CAN I DO THIS?

We are delighted that you wish to join the United Colors of Benetton family by opening a new store. To receive more information, we suggest contacting our customer service that deals specifically with this issue by sending an email to store.opening@benetton.com or by visiting the page 'Open a store'.

I NEED SUPPORT FOR A PURCHASE MADE IN ONE OF YOUR STORES, WHO CAN I CONTACT?

For assistance regarding a purchase made in-store, you can contact customer.care@benetton.com.
Our Online Customer Care provides support exclusively for inquiries regarding the online shop and has no information on physical stores.