Easy and free return

To guarantee the utmost satisfaction in purchasing, we offer easy and free returns.
After the order is delivered, you have 14 days to try out the products and ask for a return if necessary.
We kindly ask that you try them on with care, without removing the tags or accessories; we cannot accept returned products without them.
Upon receipt of the order, you will have to wait 24 hours for the system to be updated.
Once the update has occurred, you will find all orders suitable for return in the My Account section.

Carefully pack the items you wish to return in the original box (or a similar, sturdy box).
Attach the printed Return label you received with your order so it's clearly visible, covering any existing labels.

Contact UPS at:

03457 877 877

to arrange a pick up date or to find your nearest drop-off location.
Please note that return shipping is free only if you use UPS for your return.

Leave your return with the courier or at a designated drop-off location
Please make sure this is within 14 days from the delivery date of your order.

As soon as we receive your return, we will check the items and send you an email to confirm the return has been accepted.
Your refund will be issued using the same payment method you chose for your order. We will do our best to process it as quickly as possible.

Are you already registered on the site?

Make your return directly from your personal page.


Did you make the purchase without registering on the site?

Fill out these fields in order to find your order and start the return process.

Enter the email used to place the order
example: #X00000000